Call center daily dashboard
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· Squaretalk + desk phones
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Drop 3 files (ST Calls + Vici + FreePBX) — saves to selected office
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Office
All offices
Agent
All agents
Direction
All directions
Outgoing only
Incoming only
Team
All teams
Squaretalk
Desk phone
Calls per agent
Talk time per agent
Calls by hour
Combined SquareTalk + desk phone timestamps
Call outcomes
Agent leaderboard
— click column to sort
Summary of the day